full-service Secure Client Portal

FACTS Online securely connects your business to your clients so you can spend more time making things happen. It is the secure and easy way to create a seamless user experience, from your website through to your business.

  • 100% Australian owned
  • 100% Australian built
  • 100% Australian hosted and supported

try our14 day Free trial

Unlimited clients, no credit card or bank details required.

By signing up, you are accepting our Terms of service and Privacy Policy

1,788,074 file transfer processes

3,522 digitally signed documents

7,508 business automation processes

What's in the Box?

  • 14 day free license
  • free for your clients
  • 3 free referral Partners

Founded in 2003 and trusted by over 500 Australian businesses our motto has always been

“Work as a team with your clients”


  • Large file transfer
  • Cloud storage and file sharing
  • Digitally sign documents
  • Document automation self-service electronic document creation Document workflow management
  • File conflict management


  • Automated client base profiling
  • Email marketing
  • Referral partner collaboration
  • Client audit trail
  • Family and business structure visualisation



  • Trusted by 500 Australian businesses
  • Data sovereignty - all data resides within Australia
  • 100% Australian owned, built, hosted and supported
  • Encryption at rest (provider managed private key)
  • Secure file share and storage
  • We use FACTS Online every minute of our working day because it's fast, flexible, secure and easy to use. It has become a quintessential tool for our business which we can't do without. Brett Edmonds Oracle Accounting Group
  • FACTS Online is the way we connect with our clients 24/7. Our clients are happy with the security and the signature features and we gain a quick turnaround for tasks and documents. Dario Wilkens Wilkens Consulting


Price (monthly) $0 (14 days) $99 $199 $499 $899
Try for free Buy Now Buy Now Buy Now Buy Now
Team users 5 2 5 10 25
Clients Unlimited Unlimited Unlimited Unlimited Unlimited
Referral partners 3 3 8 15 35
Vault 50GB 100GB 250GB 1TB Unlimited
Digital signatures* 25 25 50 200 Unlimited
Document automation* 10 25 200 500 Unlimited
Marketing emails* 1,000 2,500 7,000 15,000 100,000
Digital assets 10 100 500 Unlimited Unlimited
Document register Yes Yes Yes Yes
Client base segmentation Yes Yes Yes Yes
Family and business structures Yes Yes Yes Yes Yes
Audit trail Yes Yes Yes Yes
Data Clean-up module Yes Yes Yes Yes Yes
Support Paid** Paid** Free Free Free

* Feature is counted per monthly usage.

** Paid support is charged at $59 per ticket

Built from the ground up to securely store and transfer sensitive client information, FACTS Online reduces your data security and compliance risks.

Review ourdata security policy in detail

Contact Us

FACTS Online is a local business with a Melbourne based support team. This means you get to speak to real people that want to work with you to find the quickest path to the solution.

Existing account holders, please use the support form.

info@factsonline.com.au 1300 161 208
(overseas clients +61 3 9909 7029)
Exchange Tower
Level 1, 530 Little Collins St
Melbourne VIC 3000